What to do if you disagree?
IF YOU HAVE A COMPLAINT
If you want to make a complaint about a Centrelink service, you can:
Telephone Customer Relations line : FreeCALLTM 1800 050 004
Telephone TTY Customer Relations Service : FreeCALLTM 1800 000 567
Complete a "Tell Us What You Think" fact sheet
Speak to a Centrelink Customer Service Officer at any Centrelink Office
Use the Centrelink website to send a message
Or write to them at:
Manager
Centrelink Customer Relations
Reply Paid 7788
Canberra Business Centre ACT 2610
*TTY is for hearing or speech impaired persons.
You can choose to provide feedback to Centrelink anonymously.
WHAT THEY MIGHT ASK YOU
They might ask for as much specific detail about your situation as you can including dates, any details from letters you have been sent, anything you may have discussed with them on the phone etc. It is always a good idea to get the name of the person you are talking to and ask them for a receipt number. This can be given to you if they need to record or change anything on your file.
Centrelink has a policy of responding to any complaint or even positive feedback so they should get back to you within at least 7 days.
If you don't get the response you wanted and don't agree with the decision Centrelink makes then you can ask for a review by the person who made the original decision or ask for a review of the decision by an Authorized Review officer. You can also contact the Commonwealth Ombudsman.
For more information follow these links:
Centrelink.gov.au
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