What To Do In An Emergency

Phone  000 emergency services (Australia statewide)

In an accident or emergency you need to assess the situation and if necessary call 000 if you live in Australia. If outside Australia, you should find the emergency services number in your phone book.
When you ring for an ambulance you should try and tell them the following information:


  • The location of the emergency including nearby landmarks
  • The telephone number from where the call is being made
  • What happened
  • How many people require assistance
  • Condition of the people
  • What assistance is being given?
  • Any other information requested

Don’t hang up until the emergency services operator does.


When Assessing The Situation, Some Signs To Look For Include:

  • Do they respond in any way when you squeeze their ear lobe or shoulders?
  • Are they breathing? If not, somebody needs to start mouth to mouth resuscitation (Expired Air Resuscitation (EAR)
  • Do they have a pulse? If not, somebody needs to start Cardiopulmonary Resuscitation (CPR)


For more information about EAR and CPR you may want to check out the St John’s Ambulance site or get in touch with your local St John’s ambulance office.


Self Harm

If someone has harmed themselves intentionally get medical help immediately. If the person does not want to be helped or is likely to be violent then ring the police immediately.
If the person is happy to go to hospital then it is best if you call an ambulance. At the hospital, after they have been physically checked, they will usually be assessed by a mental health professional. On the Gold Coast this person will probably be a psychiatrist. You may want to check out the fact sheet on helping someone who has self-harmed for more information.


Overdose Of Drugs

If someone has taken an overdose of drugs or pills call an ambulance immediately. If you are not sure whether the amount they have taken is damaging you can ring poisons information on 131 126 from anywhere in Australia for advice

Ambulance officers and hospital staff will assist people overdosing or “fitting” from drugs without reporting to the police unless there is cause to determine harm or physical danger to others involved in the situation.

Even if someone appears to be all right now, get help and advice. Often the damage from an overdose isn’t immediately apparent.

If Someone Goes Missing

If someone has gone missing and they have been depressed it is important that you talk to someone who can help you look for them. This may be a family member, teacher, counsellor or youth worker. Even if you find them and everything is all right, you can still let them know that you care and are concerned about their safety. If you cannot find them and fear for their safety ring your local police for assistance.


For more information

  • EMERGENCY :  Ph  000  Police, Fire or Ambulance (EMERGENCY ONLY)
  • DRUG OVERDOSE /POISONING : Poisons Information 131 126
  •  MISSING PERSON :  If you fear for their safety contact  your local police for assistance.
  • LIFE LINE: 13 11 14
  • KIDS HELP LINE: 1800 55 1800